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HELP CENTER NATURAL GAS SAFETY BASICS

Natural gas in its pure form is colorless and odorless. A chemical, called mercaptan, is added to give natural gas a distinctive odor - similar to that of rotten eggs - so you can smell a leak immediately and take action. A faint odor of gas may mean that a pilot light has gone out and should be re-lit. Typically you will smell this odor long before the situation becomes dangerous; however, we encourage you to take precautions if you have any concerns. A strong odor means you should leave your home at once taking the following steps:

  • DO NOT use a telephone
  • DO NOT switch a light on or off
  • DO NOT light a match or use a flashlight
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Dixie Products 3342 Melrose Avenue NW, Roanoke, Virginia 24017-5900 (800) 343-6780 - (877) 342-6780 Local In Roanoke: (540) 342-6787
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